Refund and Returns Policy

Last Updated: December 6, 2024

At Digsaliz, we are committed to ensuring our customers are completely satisfied with their purchases. If for any reason you are not happy with your product, we are here to assist you with a smooth and hassle-free return or exchange process. Below, you’ll find the details of our Refund and Returns Policy:

Returns Policy

Eligibility for Returns: You may return items within 30 days of purchase for a full refund or exchange. To be eligible for a return, the following conditions must be met:

  • The product must be unused and in its original condition.
  • It must be in the original packaging.
  • The product must not show any signs of wear or damage.

Non-Returnable Items: Certain items are not eligible for return, including:

  • Personalized products: Items customized with specific names or designs cannot be returned.
  • Seasonal clearance products: These are marked as final sale and cannot be exchanged or refunded.
  • If an item is opened or used, it may also be non-returnable unless it is defective.

Please ensure that your return meets these criteria to qualify for a full refund or exchange.

Refund Process

Once we receive your returned item, we will carefully inspect it to ensure it meets the conditions of our return policy. If your return is approved, the refund will be processed to the original payment method. Please note the following details regarding refunds:

  • Refunds are typically processed within 7-10 business days after your return has been approved.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., sending the wrong item, defective product, etc.).

We strive to make the return and refund process as fast and convenient as possible, but please allow for some time for us to review and process your return.

How to Return an Item

Returning an item is easy! Simply follow these steps:

  1. Contact Us: Email us at info@digsaliz.com to initiate your return. Please include your order number, a description of the item(s), and the reason for the return.

  2. Return Authorization: Once we receive your request, we will provide you with a return authorization and detailed instructions on how to return the item.

  3. Ship the Item Back: Send your returned item to the following address:

    Digsaliz
    913 E High St
    Jefferson City, Missouri (MO), 65101
    Phone: (573) 659-6689

Please ensure that you securely package the item to prevent damage during the return shipping process. We recommend using a trackable shipping service to ensure the safe return of your product.

Exchanges Policy

If you wish to exchange an item for a different size, color, or even a completely different product, please contact us directly at info@digsaliz.com. We will be happy to assist you through the exchange process and ensure that you get the right item that you’re looking for. If the item you wish to exchange is unavailable, we will guide you on the next steps and offer suitable alternatives.

Additional Information

  • If you have any questions regarding our Refund and Returns Policy, please feel free to reach out to us at info@digsaliz.com or call us at (573) 659-6689.
  • We aim to provide the best possible customer service and make your shopping experience at Digsaliz enjoyable and worry-free. Thank you for choosing us!